Harlingen – Healthcare is undergoing an evolution. It can be seen in hospitals
across the country. And, right here at home, it's no different. The
award-winning and nationally recognized Harlingen Medical Center continues
to earn recognition for affording South Texas patients advanced clinical
and surgical care, advanced medical devices, more comfortable and attractive
physical spaces, and equally important, ensuring the best possible experience
for its patients. The proof is in one of its most recent accolades, the
2015 Path to Excellence Award, presented by National Research Corporation (NRC).
The National Research Corporation bestowed Harlingen Medical Center with
this award based on its achievements within categories that patients have
identified as being most important to the quality of their care. Two of
these categories include: Rating of Hospital (overall experience) and
Specialty of Hospital (i.e. emergency services, cardiovascular, orthopedic,
"Creating an exceptional patient experience comes at the hands of
many people working cohesively," said Brenda Ivory, President and
Chief Executive Officer at Harlingen Medical Center. "The people
that create this experience for our patients come from a wide range of
disciplines and skill sets. It is an experience that is created over the
length of the patients visit with us. It is our people listening to our
patients and responding to their very specific needs."
Harlingen Medical Center was selected from an extensive database of National
Research hospitals, from across the U.S., for its exemplary performance
over the last four quarters.
"The Path to Excellence Award is an outstanding achievement for any
hospital," said Helen Hardy, Senior Vice President of Client Services
at National Research Corporation. "Implementing patient experience
processes require an immense amount of time and resources. Earning this
award demonstrates that Harlingen Medical Center understands what it truly
means to define patient-centered care."
"We are consistently striving to improve quality and patient-centered
care at Harlingen Medical Center," said Deborah Meeks, Chief Nursing
Officer at Harlingen Medical Center. "We understand that firm commitment
from us is essential to drive change and constant improvement. It is this
drive, commitment, and attentive thinking that leads to creative, productive
changes that improve what patients experience when they rely on us."
This is the __ consecutive year that Harlingen Medical Center has been
awarded the Path to Excellence Award.
"I am very proud of the collaborative work that our physicians, our
nurses, support staff and volunteers, have managed to accomplish helping
our hospital earn this award, The Path to Excellence," said Ivory.
"Our people are so dedicated to their work and our patients and it
Harlingen Medical Center's commitment to the patient experience is
the basis for its Patient Experience Department. Millie Villarreal, who
heads the department, says they are here to ensure the patient, and their
family, have their needs met.
"My department is dedicated to meeting and welcoming every patient
that is admitted into the hospital while ensuring they have a successful
and pleasant experience with us," said Villarreal. "If it means
greeting a patient in the ER to address their needs, meeting the patient
and their family in their private patient suite on one of the floors,
or meeting a patient and a family member in our consultation room, our
patient will receive the attention they need and their needs will be addressed.
That's why we're here."
"As a 2015 award recipient, Harlingen Medical Center is among a select
group of healthcare innovators leading the way on the path to patient-centered
care," said Hardy.
About National Research Corporation
For more than 30 years, National Research Corporation (NASDAQ: NRCIA and
NRCIB) has been at the forefront of patient-centered care. Today, the
company's focus on empowering customer-centric healthcare across the
continuum extends patient-centered care to incorporate families, communities,
employees, senior housing residents, and other stakeholders.
Modern Healthcare as the largest patient satisfaction firm in the U.S., National Research
is dedicated to representing the true voice of patients and other healthcare
stakeholders. This integration of cross-continuum metrics and analytics
uncovers insights for effective performance improvement, quality measurement,
care transitions, and many other factors that impact population health