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COVID-19 Patient and Visitor Information

Your Safety is Our Top Priority

You may be concerned about news of the novel coronavirus (COVID-19), and its implications for your health and those of your loved ones. Your safety and well-being are our top priority.

Please know that:

  • We are taking all necessary measures and precautions to protect the safety of our patients and staff.
  • We specialize in the care of patients with complex illnesses and have experience with managing and containing novel viruses.
  • This is a rapidly evolving situation and we suggest you check out the latest updates on the CDC website as well as the website of your state health department.
  • Hospital visitor policies have been updated to reflect national efforts to limit the spread of COVID-19 in the U.S. This policy may change at any time due to the rapidly evolving situation.

Updated on May 19, 2021:

  • ONLY one visitor will be allowed to visit their loved one in a "NON-COVID unit, from 8:00am to 8:00pm. Mask is MANDATORY and must remain on throughout entire visit.
  • Our Emergency Room entrance will be the only point of entry for the public.
  • Public safety officers at this entry will ask each person questions related to symptoms, contact with someone who has had a suspected case or confirmed case of COVID-19 or recent travel to a high risk area.

The Centers for Disease Control and Prevention today emphasized that its new masking recommendations for people fully vaccinated against COVID-19 do not apply to health care settings. This means that staff, patients, residents and visitors should continue to wear masks as recommended in all healthcare facilities.

For Diagnostic appointments:

  • We will allow one visitor to accompany patient inside our facility.
  • For Inpatient procedures, we will allow one visitor per patient.
  • We encourage family, friends and loved ones to use electronic devices and apps to keep in contact with patients.

For Obstetric patients:

  • One designated visitor for labor, delivery, and duration of mother’s hospital stay. The visitor will be screened for COVID-19 and if symptomatic, the visitor will be sent home.
  • Security/Screener will record designated visitor’s name on visitation roster.
  • Once designated visitor arrives, they should remain in the patient’s room as much as possible (e.g. limit in-hospital trips to the cafeteria, gift shop, etc.)
  • For surgical procedures no visitors are allowed in the Operating Room – the designated visitor will wait in the patient’s room.

For ED patients:

  • One visitor will be allowed with the patient once the patient has been triaged.
  • No visitors for PUI patients (Patients under investigation)
  • No visitors will be allowed for COVID-19 positive.

HMC Cafeteria/Caparillo’s Gift Shop:

  • The Cafeteria hours are Monday through Friday, 7:00am - 3:00pm / Weekends 7:30am - 2:00pm.
  • Caparillo’s Coffee & Gift Shop hours Monday through Friday, 7:30am - 2:45pm.
  • Carryout is available.
  • Social distancing guidelines will be enforced.

Frequently Asked Questions about the Novel Coronavirus

What is your hospital doing to protect patients?

  • We are screening patients with symptoms of fever, cough or shortness of breath and with a history of travel within the past 14 days to communities with widespread or sustained community transmission of the coronavirus.
  • If we have a confirmed or potential patient with COVID-19, we will institute standard infectious disease protocols, as well as additional measures, to prevent the potential spread of the virus. All healthcare providers who have contact with the patient will use appropriate personal protective equipment (PPE), following U.S. Centers for Disease Control and Prevention (CDC) guidelines.

How concerned should I be about the coronavirus?

  • As of now, the seasonal flu remains a significant health risk.
  • Coronaviruses can cause the common cold and pneumonia. Most people infected with the novel coronavirus have mild cold symptoms. A small fraction of people, however, may require more intensive care. We understand your concern about protecting yourself from respiratory diseases.
  • We have launched an online self-checker for the novel coronavirus in the form of a bot nicknamed Robby. Robby walks users through symptoms and then gives recommendations if medical care is needed. Robby is not intended to be used for diagnosis or treatment purposes. Click the blue "Start Self-Check Assessment" button to launch the self-checker:

Start Self-Check Assessment

What can I do to protect myself?

It is understandable to feel uncertain or anxious during a public health crisis, and we need to remember to avoid making assumptions about others' perceived symptoms or any characteristics of identity. Currently, there is no vaccine to prevent the novel coronavirus infection. The best way to prevent infection is to avoid being exposed to this virus.

Here are the current CDC recommendations to help prevent the spread of respiratory viruses:

  • Take everyday preventive actions for respiratory infections, such as avoiding close contact with people who are sick, staying home when sick, and washing hands often.
  • Avoid traveling to places with widespread or sustained community transmission of the coronavirus. A good place for reliable travel information can be found on the CDC's travel advisory page.

Should I wear a mask?

CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain (e.g., grocery stores and pharmacies), especially in areas of significant community-based transmission.

Where can I learn more?

Concerned patients and family members should talk with their healthcare provider.

You can also find more information about the virus from these websites.